Privacy Notice

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Privacy & Cookie Policy

Interiors by Tracy Smith (IBTS) is committed to protecting your personal data and your privacy. This notice explains how we collect, use, and protect your information when you use our website.

1. Who we are

Interiors by Tracy Smith (IBTS) is the Data Controller of your personal information. If you have any questions, please contact us:
tracy@interiorsbytracysmith.co.uk

2. What information we collect

We may collect the following information when you contact us or use our website:

  • Your name

  • Email address

  • Telephone number

  • Address (if provided)

  • Any details you share in forms or enquiries

3. Why we collect your data

We collect this information so that we can:

  • Provide information about our services

  • Respond to your enquiries

  • Keep a record of our communications

  • Carry out and manage contracts with you

4. Legal basis for using your data

We only use your personal data when the law allows us to. The main reasons are:

  • You have given us consent

  • We need it to provide a service or fulfil a contract with you

  • We have a legal obligation

5. Who we share your data with

  • Our website is hosted by Hostinger – see their Privacy Policy here.

  • We may also use email services such as Outlook (Microsoft) – see their Privacy Policy here.

  • We never sell or trade your personal data to third parties.

6. Cookies

Our website uses cookies to improve your browsing experience.

  • Essential cookies – required for the site to work (cannot be disabled).

  • Analytics cookies – help us understand how visitors use our site.

  • Functional cookies – remember your preferences.

You will see a cookie banner when you first visit the site, where you can choose to accept or manage preferences.

7. How long we keep your data

We only keep your data for as long as needed to provide our services. Normally, personal data will be deleted within 12 months of your last              engagement with us, unless we are legally required to keep it longer (e.g. for tax purposes).

8. Your rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections if data is inaccurate

  • Ask for your data to be deleted

  • Restrict or object to how your data is used

  • Withdraw your consent at any time

  • Lodge a complaint with the ICO (Information Commissioner’s Office) if you are unhappy with how we handle your data

9. Automated decision making

We do not use your data for automated decision-making or profiling.

10. Contact us

If you have any questions about this Privacy & Cookie Policy, or want to exercise your rights, please contact us:
tracy@interiorsbytracysmith.co.uk